Matsumotokiyoshi Holdings Concept of Corporate Social Responsibility

CSR through business activities (Positive CSR)

We regard "Management philosophy" and "Company ethics" as the basis of CSR. The basic policy of CSR is being the "1st for you." for every stakeholder through each employeefs acts with awareness of society in everyday duties.
Under such a policy, we, as a corporate group playing a role in the healthcare fields, engage in various activities with the themes,gSelf medicationh and gCommunity based family pharmaciesh as our corporate social responsibility .

Contribution to Society through Community Activities

Scholarship System for School of Pharmacy, Nihon University

Matsumotokiyoshi aspires to become the local family pharmacy, an essential part of the community; as part of our overall drive to educate and support people in medical care. We provide support to pharmaceutical colleges, the pharmaceutical departments of universities, and students who wish to study in these fields.
The Matsumotokiyoshi (Holdings) Scholarship system was subsequently established for students studying at the School of Pharmacy, Nihon University, which is located close to our headquarters in Matsudo City, Chiba prefecture, and many of whose graduates, both men and women, now work with us. Our aim is to support students in becoming the regional medical care personnel of the future.

Matsumotokiyoshi (Holdings) Scholarship Award Ceremony, 2017

Certificate awarded by Dr. Shigeyasu Motohashi, Dean of the School of Pharmacy, Nihon University

Endowed Course Established at Chiba University

From a shared awareness of the importance of being able to deal with the ever-diversifying work of insurance pharmacies due to the rapidly ageing society and the development of the separation of prescribing from dispensing, we have joined with Chiba University to establish the Drug Informatics (Matsumotokiyoshi Holdings) Endowed Course at the university's Graduate School of Pharmaceutical Sciences, with the goals of spreading the proper usage of pharmaceutical products, contributing to local medical treatment, and enhancing medical-related services.

In March 5 2013,Chiba University President Yasushi Saito (center left) and Matsumotokiyoshi Holdings Chairman Namio Matsumoto (center right) shake hands firmly towards making a contribution to community medicine.

Press conference at Chiba University (March 5, 2013)

Commemorative lecture meeting at Chiba University to mark the establishment of the Pharmaceutical Information Studies (Matsumotokiyoshi Holdings Group) Endowment Lecture

A commemorative meeting took place at Chiba University to mark the establishment of the Pharmaceutical Information Studies (Matsumotokiyoshi Holdings Group) Endowment Lecture.
Home care and self-medication are becoming increasingly important as Japanfs population rapidly ages and, with that, the importance of the appropriate use of medicine. This lecture meeting was held with the aim of discussing this topic both within the university and beyond, and saw distinguished academics who are active in various fields gather to discuss the research theme of the Endowment Lecture.

The Lecture Meeting (July 4, 2013)

The Department of Drug Informatics, Graduate School of Pharmaceutical Sciences, Chiba University (Matsumotokiyoshi Holdings Endowed Course)Practical Workshop in Sterile Formulation Processing Held

On May 29, 2016, a practical workshop in sterile formulation processing was held in the Chiba University Inohana Campus General Research Building by the Department of Drug Informatics, Graduate School of Pharmaceutical Sciences, Chiba University (Matsumotokiyoshi Holdings Endowed Course).

This workshop was designed to help teach pharmacists working in pharmacies knowledge and techniques related to sterile formulation to promote home-based medical care.

More than twenty people participated on the day, filling the venue and making it a success.We hope to continue contributing through holding these workshops offered by Chiba University to the development and training of pharmacists who play a guiding role through advanced knowledge, skills, and professionalism.

Sterile formulation training
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Fundraising Activities

Collection of donations for Solaputi Kids' Camp

The Solaputi Kids' Camp in Japan offer outdoor experiences and clinical facilities for approximately 200,000 children fighting incurable diseases in Japan. Our group, a member of the Japan Association of Chain Drug Stores (JACDS), is collecting donations for the camp construction to support the efforts of the association.

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Relief Fund for the torrential rain disaster in Northern Kyushu

Emergency fund raising activities were carried out at all stores and offices of the Matsumotokiyoshi Group against the torrential rain disaster in Northern Kyushu in July 2017. The donation was presented to Fukuoka Prefecture and Oita Prefecture for local reconstruction.

Relief Fund for the Nepal Earthquake

Following the major earthquake that struck Nepal in April 2015, Matsumotokiyoshi Holdings Group held an emergency fundraising drive for those affected by the disaster. The contributions we collected were donated to the Japan Association of Chain Drug Stores in order to help reconstruction in the stricken areas.

Relief Fund for the torrential rain disaster in Hiroshima City

Collection boxes were provided at stores operated by Matsumotokiyoshi Chu-Shikoku Co., Ltd. and emergency fundraising was conducted as a response to the torrential rain disaster in Hiroshima City, which occurred in August 2014. The deep condolences of our customers and store staff, together with donations provided by Matsumotokiyoshi Holdings and Matsumotokiyoshi Chu-Shikoku headquarters were contributed to Hiroshima City for disaster relief purposes.

Relief Fund for flooded Amami district in southern Japan

In response to serious flooding in the Amami district of Kagoshima Prefecture in October 2010, the retail outlets of Matsumotokiyoshi Co., Ltd., MIDORIYAKUHIN Co., Ltd. (now Matsumotokiyoshi Kyusyu Co., Ltd.) and about 1,200 other outlets of the group's operating companies throughout Japan collected emergency relief funds.

Relief Fund for the Iwate/Miyagi Earthquake

An emergency fund-raising drive for the Iwate/Miyagi Earthquake that struck in June 2008 was held among the more than 1,000 Matsumotokiyoshi Group stores nationwide, primarily those of Matsumotokiyoshi Co., Ltd. and MK East Japan Co., Ltd. (now Matsumotokiyoshi East Co., Ltd.).
Donations from customers were delivered to the Health and Welfare Department of the Miyagi Prefectural Government in September that year.

Relief Fund for The Niigataken Chuetsu-oki Earthquake in 2007

An emergency fund-raising drive for The Niigataken Chuetsu-oki Earthquake in 2007 was held among the companies in the Matsumotokiyoshi Group, primarily Matsumotokiyoshi Co., Ltd. and Kenko Kazoku Drug Corporation (now Matsumotokiyoshi Kou-Shin-Etsu Co., Ltd.).
Donations from customers were delivered to the Niigata Prefectural Emergency Response Headquarters in September that year.

Relief Fund for The Mid Niigata Prefecture Earthquake in 2004

Matsumotokiyoshi Co., Ltd. held a fund-raising drive for The Mid Niigata Prefecture Earthquake in 2004 that struck in October 2004. Donations from customers, Matsumotokiyoshi Headquarters and the labor union were collected and presented to the Niigata Prefectural Emergency Response Headquarters in December that year.

We hereby express our sincere appreciation to everyone who helped in these fund-raising efforts.

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Promotion of Self-Medication

Forums in taking responsibility for one's own health

Our group is conducting promotional activities to educate the public in ways to maintain their own health, acting in a responsible advisory capacity to suggest how to improve their health and beauty. The program includes always-popular forums facilitated by reputable experts.

Latest Self-medication Forum

Panel Session
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Earthquake Reconstruction Assistance

Reconstruction Assistance for the 2016 Kumamoto Earthquake

The Matsumotokiyoshi Group is working hard to contribute to providing support for the victims of the 2016 Kumamoto Earthquake that struck on April 14, 2016, and to recovery work in the disaster area.

Scholarship System Adopted by the Sojo University Faculty of Pharmaceutical Sciences

There are families and people who still have trouble keeping up with academic studies and research owing to financial difficulties caused by the disaster. This scholarship system was adopted in the hope that it would help provide financial support to nurture strong-willed students capable of contributing to the disaster recovery work and local medical care.

Commemorative photograph with scholarship students
(November 2, 2016)
Channeling Donations

Donations were raised from April 16 to May 16, 2016, through donation boxes in around 1,550 Matsumotokiyoshi Holdings Group stores. We are pleased to report that a great many customers have given generously from their goodness of their hearts, and we have passed this money on to an agency, accompanied by our own donations.

Relief funds donated by customers 15,725,729 yen
Relief funds donated by Matsumotokiyoshi Holdings Group 4,274,271 yen
Total donated relief money 20,000,000 yen
Donation of Relief Supplies
1) First Donation (arr. April 20)

Via the Japan Association of Chain Drug Stores, we donated products required by the affected areas.
(Delivered to Aqua Dome Kumamoto)

Relief Supplies Amounts
Cleaning cotton (100 packs per package) 300
Medicated liquid hand soap (200 ml) 200
Masks (disposable masks, larger sizes) (65 per package) 3,600
Masks (disposable masks, women and childrenfs sizes) (65 per package) 3,600
Adhesive plasters (100 per package) 240
Compresses (32 per package) 200
Plastic bags (garbage bags) (50 per package) 400
Size AA batteries (20 per package) 900
2) Second Donation (arr. April 22)

Via the Japan Association of Chain Drug Stores, we donated products required by the affected areas.
(Delivered to Kumamoto City Kita Ward Office)

Relief Supplies Amounts
Analgesics (50 tablets per package) 900
Gastrointestinal drugs (12 doses per package) 100
Cold medicine (45 tablets per package) 100
Adhesive plasters (100 per package) 360
Disinfecting alcohol wet tissues (100 sheets per package) 2,400
Paper cups (50 per package) 640
Paper plates (10 per package) 320
Disposable chopsticks (100 pairs per package) 500
Garbage bag (50 per package) 120
Plastic wrap 30cm ~ 22m 660
Size D batteries (2 per package) 350
Size C batteries (2 per package) 350
Previous Activities
1) Employment of Class of 2017 Graduates

In addition to our initially-scheduled dates, the Matsumotokiyoshi Holdings Group will hold company briefings and selection meetings for students in the Kyushu area as well as students affected by the earthquake when we can confirm that the effects of the quake have been restored back to normal. This will allow us to provide safe and fair selection opportunities for new 2017 academic year graduates in the affected regions as they look for jobs.

2) Support for Local Operations

To strengthen the links between gthe 2016 Kumamoto Earthquake Matsumotokiyoshi Holdings Group Task Forceh and gthe Matsumotokiyoshi Kyusyu Co., Ltd. Task Forceh , understand the situation in the affected area, and support store operations, the Matsumotokiyoshi Holdings Head Office formed a Local Measures Support Team and dispatched them on April 17th.

Operational Status of Stores

As of June 30, the eight stores within Kumamoto Prefecture (including one franchise store) are operating normally.
Note that the Kengun Store has been closed as of June 8th, as it was having difficulty continuing to operate following the destruction of the arcade.
*Note that some stores may have reduced hours, depending on the situation.

The Great East Japan Earthquake Reconstruction Support

To help support recovery following the Great East Japan Earthquake, our Group donates money and materials, holds donation drives, dispatches pharmacists in cooperation with the Japan Association of Chain Drug Stores, expands employment opportunities for both new and mid-career hires, and works to contribute to the recovery of affected regions in many other ways from our position as one of the companies that helps maintain medical treatment in the region.

Matsumotokiyoshi Holdings Scholarship System Adopted by
School of Pharmacy of Iwate Medical University for the Fourth Time

Reconstruction of the affected areas is still underway. The economic impact of the disaster on families and individuals means that there are those who find it difficult to continue their studies. This scholarship is to support strongly driven students and thus help develop human resources who can contribute to reconstruction and medical care in disaster-struck areas. In consideration of this, the scholarship has been offered since 2014. This support will be continued in order to encourage students who can play an active role as pharmacists in the future.

Scholarship Award Ceremony
(July 22, 2017)
Donation of relief funds

The Matsumotokiyoshi Holdings group has donated a total of 120 million yen to the five prefectures most severely affected by the disasters (Iwate, Miyagi, Fukushima, Ibaraki and Chiba Prefectures).

Collection of donations

Group stores have encouraged the general public to make cash donations in boxes and donations of their Cash Points. A total of Yen 87,734,270 raised this way was donated through the Japan Association of Chain Drug Stores (JACDS) to the Japanese Red Cross Society, to be given to afflicted areas.

Dispatch of pharmacists

The group represents working pharmacists as member of the Japan Association of Chain Drug Stores (JACDS). In that role, the group dispatched pharmacists to an evacuation site in Fukushima Prefecture in March 2011, and to Miyagi Prefecture in May. As support for the affected areas, the pharmacists provided prescription and over-the-counter drugs, as well as health consultation and mental healthcare.

A temporary pharmacy at an evacuation site in Fukushima Prefecture (Paruse Iizaka)

A temporary office for the Ishinomaki Pharmacists Association in Miyagi Prefecture (VITAL-NET Ishinomaki Branch)
Donation of relief supplies

In response to requests for aid from the stricken areas, our group has donated supplies valued at a total of 30 million yen, primarily products required for daily life and sanitation.

On Monday, April 18, 2011, relief supplies were loaded onto this truck at Matsumotokiyoshi Holdings HQ and delivered directly as a donation to the emergency supply center at Ishinomaki City Hall.
Employment support measures

Our group expanded its employment criteria to hire graduates who were not hired at other companies due to the disasters, and to hire other graduates unable to find work elsewhere.

Energy conservation

In response to electricity shortages, during our daily operations we are lowering energy consumption as much as our customers find acceptable, and are reducing electricity use at group offices as much as possible without jeopardizing business continuity.

Less illumination at Ginza 5th Store
"Hang In There Japan" Reconstruction Support Plan

Matsumotokiyoshi implemented a plan to donate 1% of all sales of products listed in the March 27, 2011 advertising circular. We donated 6,779,835 yen to Ashinaga (NPO), to be used for lump-sum payments, scholarship loans, conducting mental healthcare programs, and other activities for children orphaned by the Great East Japan Earthquake.

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Other Support Activities

Donation of type N95 particulate respirators for Foot-and-Mouth Disease Task Force in Miyazaki Prefecture

In July 2010, our group donated type N95 particulate respirators to the Foot-and-Mouth Disease Task Force in Miyazaki Prefecture, to be used by people doing on-site work there and others working in that sector.

Donation of portion of sales revenues for Pink Ribbon Campaign

Part of the revenues from sales of Lung Ta shampoo, an MK Customer brand product celebrating its second yeari2010j on the market, was donated by our group to the Pink Ribbon Campaign, which is working to reduce the incidence of breast cancer.

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Disaster Support

Establishment of disaster-time agreements with local governments

The Matsumotokiyoshi Holdings Group is moving ahead with establishing partnerships during disasters in order to provide as many supplies and as much support as possible to victims of disasters in alignment with demands from local authorities.

Matsumotokiyoshi Co., Ltd. concluded disaster partnerships with Yachiyo City, Chiba Prefecture, in January 2001, with Matsudo City in September 2014, and with Tachikawa City, Tokyo, in March 2016.  We also concluded disaster partnerships with Tomisato City, Chiba Prefecture, in April, with Kashiwa City in October, and with Noda City in December 2016.
We concluded disaster partnerships with Abiko City, Chiba Prefecture, in August, and with Kamagaya City in September 2017.

Matsumotokiyoshi East Co., Ltd. concluded disaster partnerships with Tome City, Miyagi Prefecture, in March 2009, with Kurihara City in May 2016, with Tagajo City in June 2016, and with Ninohe City, Iwate Prefecture, in January 2017.

Matsumotokiyoshi Kyushu Co., Ltd. concluded disaster partnerships with Tomigusuku City, Okinawa Prefecture, in November 2016.

Matsumotokiyoshi Kou-Shin-Etsu Co., Ltd. concluded disaster partnerships with Takamori Town, Shimoina-Gun, Nagano Prefecture, in December 2016.

We will continue to conclude partnership agreements from now on.

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Environment Protection Activities

ECO Together (power and water conservation, garbage reduction) campaign

Some of the proceeds from certain products (Eco Together products: household products from Kao) were donated to the Chiba Prefecture Environment Foundation. Since the company implemented activities which helped environmental conservation efforts in Chiba Prefecture, we have been awarded with a Certificate of Appreciation for three years running by Kensaku Morita, the Governor of Chiba Prefecture.

Matsumotokiyoshi Holdings President Kiyoo Matsumoto (left) receives a certificate of appreciation from Chiba Prefecture Governor Kensaku Morita (right).

Chiba Prefecture Governor Kensaku Morita gives a certificate of appreciation to Takashi Matsumoto Managing Director.

(Center Left) Chiba Prefecture Governor Kensaku Morita
(Center Right) Executive Vice-President Kazuo Narita

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Cooperation Efforts with Various Communities

Matsumotokiyoshi Kashiwa Sakaine Store made local crime prevention location

On November 13, 2015, a Crime Prevention Box was established in the parking lot of the Matsumotokiyoshi Kashiwa Sakaine Store, which has been selected as a local crime prevention center by Chiba Prefecture. An inauguration ceremony held that day was attended by the Governor of Chiba Prefecture Kensaku Morita and Company President Kiyoo Matsumoto. The Box is staffed by Safety Advisors who are former members of the Chiba Prefectural Police, who work to improve safety and security in the district.

Crime Prevention Box

Safety Advisors

Chiba Prefecture Governor Morita exchanging a firm handshake with President Matsumoto

AED(Automatic External Defibrillator) was installed in the stores

Fibrillation treatment (applying electric shock to the heart) used to be handled only by people with medical qualifications, such as physicians and emergency life-saving technicians. However, now it is allowed to be handled by unqualified people using AED. Since that, the number of AED installations has been increasing at stations, airports, local governmental facilities and public facilities. We are installed AED from May 2014. As a company playing a role in community healthcare, we keep contributing to the communities life saving activities.

Inner training for the operation
and life saving treatment

Participation in the Kodomo 110-ban child protection program

Kodomo 110-ban* is a program established with the cooperation of the police to protect children from becoming victims of crime by providing emergency safe havens where they can go to seek help. Our group's CSR activities include support for this program, and in this way too we contribute to the safety and security of communities, helping them protect children, who are our future. (*Dialing "110" connects the caller to the police.)

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Matsumotokiyoshi Groupfs True professionalism, bolstered further by thorough training programs

Enhanced specialist education

We provide personalized customer services and conduct training programs for sales staff, to ensure customer loyalty in our local Family Drugstores.

Initiatives in Which Female Staff Can be Active and Grow Together with the Company

Female Staff Activation Project

Initiatives for allowing female staff to grow together with the company and be active in a wide range of forums are indispensable for maintaining high levels of competitiveness and sustainable growth within the company. Matsumotokiyoshi initiated positive action ahead of the field, and we have promoted the employment of female managers ever since. A project enabling female staff to gChallenge Store Managerh was launched within the personnel system in April 2012, and they are active in the hospitality field. We are currently engaged in the activation of female staff with the use of personnel policies, and have launched a Female Staff Activation Project that aims at creating model working environments that will appeal to the next generation. We will also actively adopt other initiatives to create environments in which female staff can grow alongside the company.

Career-based specialist education

Sterile formulation training

Next-generation healthcare blood test practicum

Home-based physical assessment training

For students: Training pharmacists and instruction for pharmacy practicums

Training to improve the quality of OTC Medicine Counselors

Registered dietitian consultations (OJT)

Responding to diverse customer needs

Our group will continue to open new drugstores that put customer needs and convenience first. We are always keen to offer even more comprehensive services in our prescription pharmacies and dispensing business and are increasing the number of pharmacies with extended business hours.

Prescription pharmacy located near a hospital

Prescription pharmacy (mall location)

Drugstore with dispensing facility

Prescription reception counter